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Assignment of Claims by Insurance Company:

Adjusters will forward the following loss information to CRDN of Virginia by calling 804-355-8092 or via website www.crdnofva.com.

Loss Information

• Insured's name and contact information
• Loss address
• Adjuster name and contact information
• Claim number
• Brief description of the loss
• Special instructions or requests
• Any coverage concerns/limitations relating to the insured parties/property

CRDN of Virginia Performance Requirements

• Within 30 minutes of first notification, CRDN will contact the insured to set an appointment to pick up the affected textiles
• Within 24 hours CRDN will be on-site, unless otherwise directed by the homeowner or adjuster
• During or immediately after pick up, if unable to meet the adjuster on site, CRDN will call/email the adjuster to advise the scope of the loss
• On all claims, CRDN of Virginia will:
 
  • Obtain a signed "Work Authorization & Direction of Payment" and fax it to the adjuster
  • Perform an on-site, room by room inventory and fax it to the adjuster on request
  • Take digital photos. These will be available to adjusters on request
  • Identify with the insured all UNWANTED textiles to be excluded from the claim
  • Secure and remove damaged textiles
  • Agree RUSH textile needs with the insured
  • Deliver RUSH items back to the insured’s chosen address within 24 - 48 hours. Time frames may depend upon the severity of contamination
  • Provide the adjuster and the insured with a detailed written inventory of all total non-salvageable textiles
  • Waive cleaning charges for items which we are unable to restore
  • Provide secure storage until premises are ready for re-occupation
• Within 30 minutes of first notification, CRDN will contact the insured to set an appointment to pick up the affected textiles
• Before the end of the business day of pick up, CRDN will telephone or fax an indication of approximate textile restoration costs to the adjuster
• Within four (4) business days of picking up the textiles, CRDN will provide the adjuster with a detailed faxed invoice and manifest
• At all times, CRDN will document and report any unusual circumstances or situations to the adjuster and request further instructions
• At all times, CRDN personnel will maintain professional standards:  Employees will be uniformed and carry an ID
• At all times, CRDN vehicles will be clean and clearly identifiable
 
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